- Bristol, South West
- Posted 25th January 2018
- £22000 - £26000 per Annum
- Ref: HR A External
Title: HR Advisor
Job purpose: The team helps clients identify and address complex international issues related to employment law, local HR and a host of related areas. Additionally, the position of Associate will support the HR Consultants to provide a full range of tailored HR Solutions. As with all roles within the HR Advisory team, the Associate will work diligently to ensure high quality services are delivered by the HR Advisory team.
Responsibilities and accountabilities
*Work with, and support, Consultants with client matters in need of resolution.
*Provide administrative support for drafting of bespoke employment contracts, letters, HR policies and procedures in conjunction with the HR Advisory offshore administration team and any ad-hoc employment law questions falling within the employee lifecycle.
*Follow documented HR Advisory processes & protocol to ensure delivery of HR Advisory services to clients.
*Providing commercially focussed, pragmatic guidance and support to clients on basic HR related, international issues.
*Using in-house resources to research the client's query or using affiliates when the solution cannot be found in-house.
*Recognize link sell opportunities for HR Advisory and other Advisory Line of Services.
*Set timescale expectations with the Consultant/client, and chase affiliate to ensure timescales are achieved, noting the 24-hour client response time.
*Provide updates to Consultants /other key stakeholders on work status, where relevant.
*Ensure individual targets are met for billable hours, revenue, and profitability.
*Provide guidance and support to HR Associates.
*Identify and feedback any inefficiencies with processes and make suggestions for resolution.
*Support the team with the creation and maintenance of the product library of template documents.
*Ensure own learning and skills attainment is appropriate to meet requirements of role. Seek to address any identified knowledge and skill gaps.
*Keep up-to-date with international HR practices and take personal responsibility for own development.
*Ensure attendance at all required training and development programs.
*Liaising with affiliates and brokers as appropriate.
*Maintain and adhere to the data protection act and client data confidentiality requirements.
*Actively contribute to the identification and recommendation of methods of improving quality of service and operational effectiveness within the team and department.
*Vision and values
*Understands supports and lives and breathes the Company's vision, mission and values.
*Initiates action and actively attempts to influence, rather than passively accept events. Demonstrates a strong positive attitude that clearly indicates his belief on his own ability to get the job done. Takes full responsibility and ownership for issues to a satisfactory conclusion.
*Exhibits high levels of energy and stamina; demonstrates a sense of urgency, a bias for action and confidence in the likely success of plans or initiatives.
*Understands, identifies and anticipates customer potential issues. Evaluates and presents to customers the impact, cost vs. benefits, and possible solutions.
*Ensures the effective delivery of agreed solutions. Identifies business performance gaps and shares information or resources to resolve in line with best practice. Clearly links the proposed solution to customer needs.
*Effectively communicates new agreed customer requirements to all team members and customers.
*Communication and presentation
*Is an articulate, informed and persuasive communicator. Displays diplomacy and discretion in communicating with others. Monitors audience understanding and reaction and modifies presentation method and content accordingly.
*Leads and adapts to change
*Proactively identifies potential obstacles to changes. Seeks opinions, ideas, and suggestions from others. Develops strategies to overcome obstacles.
*Demonstrates the advantages to others through actions as well as words and ensures and support change initiatives.
*Champions new and better ways of operating; creates an environment that allows reasonable risk taking.
*Management, team work & development
*Takes initiative in helping others understand the value of working as a team. Shares information and best practice. Takes a collaborative approach. Easily approachable and not afraid to give constructive feedback, state their opinions or assist others.
*Analyses problems by recognising component parts of a situation. Attempts to anticipate obstacles and think ahead.
*Understands the facts by asking relevant questions before making a decision
*Commits to a course of action within the necessary time frame.
Key qualifications, skills, knowledge and experience
*The ideal candidate will have previous experience of HR administration.
*An excellent understanding of the use of Microsoft Office and Outlook is essential.
*Outstanding English communication skills (written & spoken) above and beyond the required standard.
*Confident when speaking with clients on the telephone.
*Able to communicate directly with internal/external teams in an appropriate manner as required.
*Experience of administrative systems.
*Proactive and solutions focused.
*Excellent organizational skills with a systematic approach to all work.
*Able to prioritise tasks, and juggle multiple projects while managing deadlines.
*Team player with a positive attitude.
*Not intimidated when faced with new challenges, opportunities or change.
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