Contact Centre Operations Manager

  • Permanent
  • Bristol, South West
  • Posted 13th November 2017
  • £34000 - £38000 per Annum + Competitive Benefits
  • Ref: 605698
My client is a well-known leading global brand who is looking for a high calibre Contact Centre Operations Manager to support and lead a contact centre of circa 60fte. This multi-campaign environment is fast paced, diverse and highly driven, so they need a contact centre manager that's engaging, highly motivated and an effective performance leader.

This is a fantastic opportunity for experienced forward-thinking Contact Centre Operations Manager to develop their own skills further with an organisation committed and focused on employee engagement.

You must have the following skills
*Extensive experience of managing team leaders within a mulit-campaign contact centre.
*Exposure to a multi-product or client management contact centre.
*Self-motivated and enthusiastic with the ability to deliver results.
*Excellent people/performance management skills; quick to identify behavioural issues.

Our client would ideally like to engage with candidates who have the hands-on ability to develop, mentor and coach team leader leading to an improved performance whilst being able to bring in new ideas to the strategic plans moving forward.

Benefits included
*Competitive salary with excellent bonus
*Lifestyle benefits package with discounts available across the region
*25 days' holiday, including statutory holidays
*Pension

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals

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