Customer Care Team Leader
- Bristol, South West
- Posted 9th November 2017
- £25000 - £30000 per Annum + Competitive Benefits & Bonus
- Ref: 605498
Having worked with this forward thinking progressive organisation for the last 12 months I can honestly say they are leading the way in customer service engagement and have passion for the development of its people.
Leading a highly talented team you will be providing support, leadership and development to team members within a contact centre environment.
The successful candidate must demonstrate.
*Having excellent leadership skills and experience of managing high performing contact centre
*Know exactly how to motivate, communicate and influence your team.
*Hands on approach supporting, coaching and developing team members.
*Be able to lead through change and deliver a consistently brilliant customer experience.
*Have strong analytical and numeracy skills.
*Define and deliver continuous improvement initiatives.
Essential Skills and Experience
*A minimum of 12 months' experience of managing a team in a customer contact centre.
*Good communication skills
*Competent at using computer packages such as Microsoft Word, Outlook, and Excel etc.
*Problem solving skills
*Coaching and training experience
*Ability to self-motivate, motivate others and drive for success
*Knowledge of the disciplinary and grievance procedures
*Working hours, Monday to Friday 9pm -5pm
*Lifestyle benefits package with discounts available across the region
*Good location, well served by transport links
*25 days' holiday, including statutory holidays
In return you will get to work in their beautiful brand new office in central Bristol. Have a clear defined career path and the chance to be part of one of the South West success stories.
Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.
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