Dialler Manager

  • Permanent
  • Gloucestershire, South West
  • Posted 12th March 2018
  • £30000 - £33000 per Annum + Competitive Benefits
  • Ref: 603251
Joining an existing strong team you will have responsibility for improving customer contact through the most effective utilisation of data, technology and resources to drive customer service improvements

You will be required to have expertise in automated dialling equipment and ACD's and will be responsible for managing the utilisation and productivity of the existing dialler and ACD. You will work closely with the management team; ensuring best practise is always shared driving the dialler and the ACD efficiently forward.

In addition you will be required to analyse and filter data based on previous results, make recommendations for dialling strategy and call routing improvements along with the best times for dialling. Proving pro-active support and insight leading to increased customer contact.

You will pride yourself in always looking to meet agreed short and long-term objectives on time and within service standards. You will have good communication skills, being able to deliver technical messages to a wider audience with a range of expertise and understanding

Finally you will have relevant experience of working in a VOIP ACD environment, call routing and strategy with relevant experience of analysing dialler activity, making recommendations for change and driving this change forward along with pro-active dialling campaign management.

This role will provide the post holder with significant opportunity for career progression and advancement within the field and will be supported by a strong and engaging management team.

Artis Customer Contact is the South West's premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/terms

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