Customer Experience Improvement Specialist

  • Permanent
  • Bristol, South West
  • Posted 14th February 2018
  • £37000 - £43000 per Annum + Competitive Benefits & Bonus
  • Ref: 602546
Artis is delighted to be working with this growing brand as it continues on its journey of expansion. This is a new role tasked with defining and delivering an award winning, industry leading customer experience.

As a customer experience improvement specialist you will map customer journeys, identify shortfalls and drive continuous improvement change that enhances and simplifies customer interactions within their contact centre operations.

Your core responsibility will include.
*Production of customer journey maps and identify areas of improvement.
*Manage and deliver Customer experience enhancements.
*Be known as a customer experience champion across the business
*Carry out root cause analysis and use voice of the customer data to support prioritisation of customer improvement activity.
*To engage with key stakeholders across the business ensuring a consistent approach and understanding to customer driven process improvements.
*Ensure customer touchpoints are delivered to brand and service expectations.
*Support the business to deliver new digital initiatives that enhance customer experience.
*Demonstrate improvements via customer experience metrics.
Essentially you will consider yourself
*Passionate about developing customer experience and service improvements.
*To have strong experience of customer journey mapping,
*To be proactive individual who seeks changes which lead to business improvement
*An effective communicator, who can deliver change, and be able to demonstrate when you have delivered excellent performance
*Ability to act as a driver for change.

This is a very varied and exciting role which will require review of existing procedures, support the implementation of change the drives customer experience improvements.

Artis Customer Contact is part of Artis Recruitment Group, a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.

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