Contact Centre Team Leader

  • Permanent
  • Bristol, South West
  • Posted 7th December 2017
  • £25000 - £30000 per Annum + Competitive Benefits & Bonus
  • Ref: 602469
Artis Customer Contact is pleased to working with this well know prestigious Bristol based company supporting their search for two exceptional contact centre team leaders as they enter an exciting period of growth.

Working as a Team Leader you will be demonstrating authentic leadership to a team of customer services representatives. You will be responsible for creating a bold and dynamic customer centric environment through pro-active coaching and continuous improvement. You will be confident in guiding your team's performance to achieve business targets and supporting their ongoing development.

Key Responsibilities
*Lead and support a team of front line of customer representatives to provide exceptional customer service, and to maintain high levels of team motivation and morale.
*Build positive relationships across the team; creating an environment that facilitates strong performance. You will regularly meet and communicate with your team to engage and motivate them as individuals to achieve specific and agreed targets.
*You will be accountable for monitoring & managing performance to keep your team on track, recognising achievements and tackling underperformance. You will coach and develop to equip your team with the skills, knowledge and behaviours required to increase capability and raise performance standards/targets.
*It will be your responsibility to stay up to date with new initiatives to interpret and pass on new product/technical/customer and organisational developments and cascade this to your team.

Person Specification
*Experience of people management and providing excellent Customer Service, including complaint handling.
*It is important that you are proficient in Microsoft Office and have the ability to analyse and covert large volumes of data into trend and recommendation reporting.
*You will have demonstrable examples of how you can confidently show the following behaviours: team building, coaching, coordinating and leadership.
*Experience of leading customer service team in a contact centre environment is preferable.

Benefits
*25 days holiday plus you get your birthday off
*Very competitive bonus scheme and pension scheme
*Free breakfast
*On site Gym

For more information please apply with your CV and we will contact you in return directly.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of Senior Contact Centre, Customer Service and Customer Experience professionals.

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