2nd Line IT Support Engineer

  • Permanent
  • Taunton, South West
  • Posted 5th June 2018
  • £22000 - £26000 per Annum + 25 days, Pension, Healthcare
  • Ref: 490282
2nd Line Support IT Support Engineer required by market leading, award winning business based in Taunton. The 2nd Line Support IT Support Engineer will provide IT support via their Technical Helpdesk and will assist the 1st Line support engineers and escalate calls where applicable. You will also maintain in-house computer systems, desktops and peripherals including installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment where required.

The ideal candidate will have the following skills and attributes:
*Excellent customer service approach
*Excellent communication skills and ability to explain IT issues with non-IT staff
*Previous IT 2nd Line work experience (ideally at least 2 years)
*Ability to work efficiently and effectively
*Ability to remain calm under pressure and meet scheduled work deadlines
*A desire to further your career in IT

IT Skills Required:
*Windows 2003 to 2012 R2
*Exchange 2003 through to 2013
*Managing anti-virus software solutions including Barracuda, Sophos, Symantec.
*Operating systems used were mainly Microsoft with Hyper-V and occasionally VMWare.
*Hardware included Sonicwall firewalls, HP -Servers and desktops.

In return our client offers a fantastic place to work in Taunton with a competitive and flexible benefits package. Benefits include a pension scheme, life assurance and 25 days holiday.

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